
Resume Summary


Customer Service RepresentativeCustomer Service Representative
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WebTPA · Part-timeWebTPA · Part-timeJul 2021 - Present · 1 yrJul 2021 - Present · 1 yrUnited StatesUnited States
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I maintain a high degree of accuracy by always delivering comprehensive and straightforward information. With forward-thinking techniques focused on meeting customer requirements and resolving complaints, I maintain client happiness. rovided direct customer assistance to internal and external customers and collaborated with other parties to resolve conflicts and establish effective solutions by evaluating accounts and service histories to discover trends and utilizing data to minimize future difficulties. I Provided direct customer assistance to internal and external customers and collaborated with other parties to resolve conflicts and establish effective solutions by evaluating accounts and service histories to discover trends and utilizing data to minimize future difficulties.
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Skills: Customer Service · Bilingual Communications
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CARE TEAM ASSOCIATECARE TEAM ASSOCIATE
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WellMed Medical Management · Full-timeWellMed Medical Management · Full-timeDec 2018 - Dec 2019 · 1 yr 1 moDec 2018 - Dec 2019 · 1 yr 1 moUnited StatesUnited States
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My experiance in Well Med management was to compute and grant benefits based on eligibility determination. I would processed work in accordance with insurance requirements, as well as set protocols, norms, and deadlines. I provided new hire training and clerical support, such as filing, copying, and faxing. I made inbound and outbound calls to applicants and recipients to determine their eligibility. I analyzed data from a variety of electronic and non-electronic sources in order to enter it into a computer-based eligibility system. I provided new hire training and provided clerical support.
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Skills: Microsoft Office · Microsoft Excel · Team Leadership · Bilingual Communications
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WellMed Medical Management
· Full-timeWellMed Medical Management · Full-timeFeb 2014 - Jul 2017 · 3 yrs 6 mosFeb 2014 - Jul 2017 · 3 yrs 6 mosUnited StatesUnited States
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Having the opportunity to work for WellMed I was able to Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs. Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. I also Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment. Taught patients about medications, procedures, and care plan instructions. I Taught patients about medications, procedures, and care plan instructions.
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Skills: Patient Care · Data Entry · Patient Education · Patient Support · Bilingual Communications
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WebTPA
San Antonio, TX 2021 - Present
Customer Service Representative
I am currently working with WebTPA. I Provide direct customer assistance to internal and external customers, and I collaborate with other parties to resolve conflicts and establish effective solutions by evaluating accounts and service histories. I discover trends and utilize data to minimize future difficulties.
Well Med
San Antonio, TX
2018 - 2019
Care Team Associate
WellMed's mission is to To help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. My part in that mission was to analyze data to check based eligibility. I computed and granted benefits based on eligibility determination as well to process work in accordance with insurance requirements, as well as set protocols, norms, and deadlines. I provided new hire training and clerical support, such as filing, copying, and faxing.
Well Med
San Antonio, TX
2014 - 2017
Medical Assistant
My responsibilities in this position were to promote office efficiency, coordinate charts, complete insurance forms, and help patients with diverse needs. I Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment. I also taught patients about medications, procedures, and care plan instructions.
Work
Experience

Education
Abilene,TX
2020-Present
Abilene Christian University | Bachelor of Science Psychology 2020-Current. Anticipated degree date 08-2022. Current GPA of 3.81
San Antonio,TX
2008-2019
St. Phillips College | Associates of Science and Liberal Arts in Psychology

Skills
& Expertise

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Courteous with a Strong Service Mindset.
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Ability to communicate effectively in English and Spanish.
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Multitasking and Prioritization.
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Excellent Attention to Detail Interacts effectively with a diverse, multigenerational clientele.
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Knowledge of web access and operation of computers to perform data entry.
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Essential office software such as Microsoft Word, PowerPoint, Outlook, and Excel.